Privacy Policy

Last updated: [Publication date]

Vfixurpc® respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, use our app, contact us or engage our services.

1. Who We Are

Vfixurpc® is operated by [Full legal name of proprietor or registered entity], based at [Complete business address], Mumbai, Maharashtra, India.

We provide IT infrastructure setup, remote and onsite IT support, computer repairs, upgrades, networking, CCTV installation, data recovery, annual maintenance contracts and related technology services.

In this policy, “Vfixurpc”, “we”, “us” and “our” refer to the business identified above.

Website: https://www.vfixurpc.com/

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact and business information: Your name, phone number, email address, service address, company name and billing details, including GST information where applicable.

Service information: Device model, serial number, reported issues, diagnostic findings, device-condition photographs, service history, quotation approvals and pickup or delivery details.

Communications: Enquiries, support messages, feedback and correspondence shared through our website, app, WhatsApp, email or other support channels.

App and AI interactions: Account details, service requests, troubleshooting questions, chat messages, uploaded images and feedback you choose to submit through available features.

Technical information: IP address, browser and device information, usage logs, crash reports and cookie-related information, depending on the tools enabled on our website or app.

Payment records: Billing information, transaction references and payment status. Please do not send us card PINs, banking passwords or payment OTPs.

3. Why We Use Your Information

We use relevant information to:

• Respond to enquiries and arrange consultations, appointments or callbacks.

• Diagnose issues and provide approved repairs, installations and support.

• Coordinate device collection, service updates and delivery.

• Prepare quotations, obtain approvals, process payments and issue invoices.

• Manage customer accounts, service tickets, warranties and AMC arrangements.

• Provide available app and AI-assisted support features.

• Improve service quality, investigate faults and protect our systems.

• Meet applicable legal, tax and recordkeeping obligations.

• Send promotional communications where you have opted in or where otherwise permitted by law.

Where consent is required, we request it separately for the relevant purpose. Reading this policy does not itself constitute consent to marketing or unrelated processing.

4. Access to Devices and Customer Data

Certain services may require access to your device, operating system, files, settings or network.

We limit access to information reasonably necessary to perform the authorised work. Please remove unnecessary sensitive information and maintain a current backup wherever possible before handing over a device.

If access credentials are necessary, we recommend creating a temporary service account or temporary password. Change or revoke these credentials after the work is completed.

Formatting, operating system reinstallation, data migration and other operations that may erase or alter data require your approval before we proceed.

Temporary copies made for an approved backup, migration or recovery service are handled only for that purpose. The agreed retention and deletion period will be stated in your service confirmation.

5. AI-Assisted Features

Where you choose to use AI-assisted features, your submitted questions, messages and attachments may be processed by the technology providers supporting those features.

Please avoid submitting passwords, OTPs, banking information or unnecessary confidential personal or business information.

AI provider and processing details: [Identify the providers used, the information shared, retention arrangements and whether content may be used for model training.]

Any use of your content beyond providing the requested feature will be explained separately, with consent obtained where required.

6. When We Share Information

We may share relevant information with:

• Authorised employees and technicians working on your service request.

• Specialist service partners, where their involvement is required for approved work.

• Hosting, communications, payment, customer support, and other technology providers.

• Pickup or delivery partners, limited to the details needed for collection and delivery.

• Government authorities or other parties where disclosure is legally required or necessary to address fraud, security incidents or legal claims.

Service providers receive information appropriate to their role and are expected to protect it and use it only for authorised purposes.

We do not sell your personal information.

Where a provider processes information outside India, any transfer will be subject to applicable legal requirements.

7. Cookies and Similar Technologies

Our website or app may use cookies and similar technologies to support essential functions, remember preferences and understand usage.

Where required, we will request your consent before enabling non-essential analytics or advertising technologies. You can manage available cookie preferences or adjust your browser settings. Disabling essential cookies may affect some functions.

Technologies currently used: [List the actual analytics, advertising and cookie tools, or state that only essential technologies are used.]

8. Data Retention

We retain information only for as long as needed for the purpose for which it was collected, including service delivery, warranties, accounting, dispute resolution and applicable legal requirements.

Our retention periods are:

• Customer enquiries and support records: [Period or clear retention criteria]

• Accounts and service history: [Period or clear retention criteria]

• Invoices and statutory records: For the period required by applicable law.

• Temporary backup or recovered files: [Period after handover or customer confirmation]

• Technical logs and AI conversations: [Period based on actual provider settings]

When information is no longer needed, we delete it securely or anonymise it, subject to lawful retention requirements and applicable backup cycles.

9. Information Security

We use reasonable technical and organisational safeguards appropriate to the information we handle, including access restrictions and controlled sharing.

No system can guarantee absolute security. If a data incident occurs, we will investigate, take appropriate corrective action and notify affected people or authorities where required by law.

10. Your Choices and Requests

You may contact us to:

• Request information about how we use your personal information.

• Correct inaccurate or incomplete details.

• Request deletion of information or your app account.

• Withdraw consent for processing based on consent.

• Opt out of promotional communications.

• Raise a privacy concern or exercise other rights available under applicable law.

Email [Privacy email address] with the subject “Privacy Request” and enough information to identify your account or service request. We may verify your identity before acting on the request.

Withdrawal does not affect processing already lawfully completed. Some records may need to be retained for legal reasons, and withdrawing information necessary for a service may prevent us from continuing that service.

You can stop promotional messages by replying “STOP” or contacting us. Necessary updates about an active service may still be sent.

11. Children’s Privacy

Our website and app are intended for adults. A parent or legal guardian should arrange services for anyone under 18.

If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review and address it.

12. Third-Party Services

Our website or app may link to external platforms or use services such as WhatsApp and payment gateways. Their handling of information is also governed by their own privacy policies.

13. Changes to This Policy

We may update this policy when our services, data practices or legal obligations change. The current version and its update date will appear on this page.

Where required, we will provide additional notice or obtain fresh consent for material changes.

14. Privacy Contact and Grievances

For privacy requests or complaints, contact:

Business: Vfixurpc®
Legal operator: Hriday Satyen Bhatia 
Email: contact@vfixurpc.com
Phone: +91 7777 008779
Address: 3rd Floor, 99, Ratna Jyot Industrial premises, lane, near Jai Ambe Mata Chawk, Navpada, Irla, Vile Parle West, Mumbai, Maharashtra 400056

We will review and respond to complaints within the period required by applicable law. This process does not restrict your right to approach a competent authority.